The era of digital transformation has brought many challenges to IT teams. With an increased demand for digital services, IT operators are under constant pressure to monitor every IT system and resource and manually identify any issues. Additionally, IT operators need to resolve every IT ticket, and with the rise of the digital era, ticket volume has increased multifold. This results in a lot of mundane tasks that IT operators face daily, which affect their productivity and operational costs.
One solution to this problem is the implementation of L1 automation. L1 automation refers to automating the first level of support for IT issues. This means that most of the mundane tasks that IT operators have to carry out can be automated, freeing up their time to focus on more meaningful work.
To achieve L1 automation, organizations are turning to Artificial Intelligence for IT Operations (AIOps). With AI-based intelligent automation, the system can understand any issues and automatically generate a ticket based on the issue. AI can also monitor systems and resources and identify any anomalies that may require attention.
The benefits of implementing AIOps for L1 automation are numerous. For one, it can significantly reduce the workload of IT operators. Studies have shown that by deploying an automated workflow and automating repetitive tasks, IT operators can be given back a quarter of their annual work time (4.5 months) to focus on more meaningful work, boosting productivity and overall business value.
Furthermore, automating mundane IT tasks can help reduce operational costs. By automating these tasks, organizations can reduce the need for expensive back management tools and the time and effort required to manually carry out these tasks.
In conclusion, the application of AIOps in digital transformation is an effective solution to automating mundane IT tasks. By implementing L1 automation, organizations can significantly reduce the workload of IT operators and boost productivity and overall business value. To know more register for our seminar